HC-One

HC-One

Description/Synopsis

Welcome to HC-One

HC-One specialises in Dementia, Nursing, Residential and Specialist care with homes throughout the UK. Each of our Residents and their relatives can trust that the care they will receive will be delivered with kindness, thoughtfulness and respect, in a safe, warm, comfortable and welcoming environment.

About Us

HC-One stands for Health and Care – which is what we do – and the One, which symbolises how we do it. At HC-One we focus on the individual, striving to provide the best and kindest possible care, to the one who matters, the Resident, by the one who makes the difference, the individual member of staff.

We are a company founded on the principles of accountability, involvement and partnership with a management team of highly experienced senior health and social care professionals. We want relatives, staff, purchasers and regulators to know that we will listen to each one of you. We are on a journey to provide the kindest possible care employing some of Britain's kindest and most professional people. 

Our Services

Dementia Nursing care

HC-One provides 24 hour Dementia Nursing care for older people who are living with Dementia and who often need greater support due to significant health needs

Our Dementia Nursing care is provided by qualified and dedicated nursing teams in an environment specially adapted to each Resident’s needs. Each Resident receives a care plan which reflects their individual strengths, interests and physical and emotional abilities.

Our Nurses focus on delivering compassionate, individually tailored care, the kind we would expect for ourselves and our loved ones.

Residential Dementia care

Dementia care is changing, and at HC-One we want to lead that change. Specialist dementia care facilities are specifically tailored to ensure comfort and familiarity to those living with memory loss.
Our staff are provided with on-going opportunities for learning and development to ensure that the care we provide is not only the kindest possible, but is also delivered from a sound, professional knowledge base.
We also believe that every one of our Residents is a unique, special and deserving person, an ethos that can be found at the heart of all of our homes.

Care is individualised and based on a person’s life history, whilst also involving and empowering their families. We ensure that a resident’s current strengths and abilities form the basis of their care, rather than focusing solely on their weaknesses or disabilities.

'A journey into loneliness' is a heart-warming piece written by Syd Mayne, the husband of Kate Mayne who was a Resident in a HC-One home. Syd tells the story of how he met his wife Kate of 56 years, their life together as a family, and how he and Kate learnt to live with Dementia.

Nursing care

HC-One provides 24 hour Nursing care for older people who have health needs and either require greater support than can be provided in their current home, or who are recovering from a significant health issue.

Our Nursing care is provided by qualified and dedicated nursing teams in an environment specially adapted to each Resident’s needs. Each care plan reflects an individual’s strengths, interests and physical and emotional abilities.

Our Nurses also focus on delivering compassionate, individually tailored care of the kind we would expect for ourselves and our loved ones.

Residential care

HC-One’s Residential care is for older people who find it increasingly difficult to manage at home without additional help and support. The care in a HC-One home is based on kindness and professionalism to ensure each Resident enjoys a fulfilling life.

Each individual’s care plan is tailored to meet their specific needs with support from our experienced and qualified teams that are available 24 hours a day.

HC-One Residential care homes include:

  • Qualified and professional members of staff
  • Living areas, corridors, dining and bathroom facilities adapted to maximise mobility and ease of access
  • A varied activity programme
  • Strong community links

Our staff are provided with on-going opportunities for learning and development to ensure that the care they give is not only the kindest possible, but is also delivered from a sound, professional knowledge base.

Our Residents receive professional care delivered with thoughtfulness and respect, in a friendly, homely and supportive environment, where quality of life is paramount. 

Respite care

At HC-One we provide Respite care for people who may require a short or temporary stay in one of our care homes or who may require short term care to recover from an illness or operation.

There are different types of Respite care available depending on your care needs and the length of stay can vary from a few days to several weeks or months.

Our staff are provided with on-going opportunities for learning and development to ensure that the care they give is not only the kindest possible, but is also delivered from a sound, professional knowledge base.

Residents receive professional care delivered with thoughtfulness and respect, in a friendly, homely and supportive environment, where quality of life is paramount.

Mental health

At HC-One we provide mental health care to individuals of all ages with mental health care needs.

HC-One believes in mental health, better mental wellbeing and better services for everyone regardless of a person’s age, race, religion or belief, sex, sexual orientation, disability, marital or civil partnership, pregnancy or maternity or gender reassignment status (Equality Act, 2010).

Our experienced Home Managers and care staff follow nationally recognised guidelines for delivering the highest standard of care and support to any person with mental health care needs.

In line with the government’s initiative 'No health without mental health' (2011) agenda which aims to improve the mental health and well-being of the nation and to improve outcomes for people with mental health problems through high quality services, HC-One has begun a journey towards better services for people with mental health care needs.

The six principles of 'No health without mental health' have been welcomed by charities and professional bodies as well as UK governments, and are influential in driving the policy and practices of HC-One.

Staff at HC-One are provided with on-going opportunities for learning and development to ensure that the care they give is not only person centred and the kindest possible, but is also delivered from a sound, professional knowledge base.
HC-One homes which provide mental health care share the six objectives specified in 'No health without mental health' in day to day living:

  • More people will have good mental health
  • More people with mental health problems will recover
  • More people with mental health problems will have good physical health
  • More people will have a positive experience of care and support
  • Fewer people will suffer avoidable harm
  • Fewer people will experience stigma and discrimination

Mental Health care within HC-One is holistic and centred around the whole person. A person focused/relationship approach to Mental Health and Dementia includes listening to and working with Residents, their families and friends, GPs and Community Nurses and multi-disciplinary teams to provide a written plan of care and 24-hour specialist care in a warm and welcoming environment.

End of life / Palliative care

At HC-One our End of Life care (also known as Palliative care) is the care of Residents with significant health needs and incurable conditions.

Our experienced Home Managers and care staff follow Nationally recognised guidelines for delivering the highest standard of care and support to those at the end of their lives.

Our staff are provided with on-going opportunities for learning and development to ensure that the care they give is not only the kindest possible, but is also delivered from a sound, professional knowledge base.

Working with our Residents, their families and friends, GPs and Community Nurses our multi-disciplinary teams provide 24-hour specialist care in a warm and welcoming environment.

HC-One specialist End of Life care includes:

  • A holistic approach with psychological and emotional support for our Residents, their families and friends
  • Knowing, understanding and respecting Residents’ wishes from the outset and when their health starts to deteriorate
  • Spiritual care addressing the spiritual and religious needs of Residents and families
  • Practical support and advice from our dedicated and caring staff
  • Symptom support and pain control

We believe that every one of our Residents is a unique, special and deserving person, an ethos that can be found at the heart of all our homes.

Specialist care

HC-One’s Specialist care includes care and services for those with physical and neurological conditions and young people with disabilities.

The Specialist care in a HC-One Home is given by trained staff who are provided with on-going opportunities for learning and development to ensure that the care they give is not only the kindest possible, whilst also responsive to the complex needs of each individual, but is also delivered from a sound, professional knowledge base.

Our Residents receive professional care delivered with thoughtfulness and respect, in a friendly, homely and supportive environment, where quality of life is paramount.

Working for HC-One

Introduction

We are very proud of the outstanding team we have assembled at HC-One. Every day they strive to provide high quality, kind, and compassionate care that makes a difference to Residents' lives.

We want HC-One to become the employer of choice for Britain’s kindest and most professional people.
Being part of HC-One is a badge that assures Residents that they will be treated with dignity and the greatest kindness we can possibly give.

Learning and development

As part of our mission to provide the kindest care in the UK, we are providing significant investment in learning & development programmes for all members of staff.

HC-One has a large Learning & Development team to support members of staff in our homes and central support services. We have also set up a Qualifications Centre from where all accredited programmes and awards will be managed, with the aim of developing bespoke accredited programmes in partnership with Universities and specialist agencies. We aim to lead the sector in dementia programmes, dignity, activities and hospitality.

Each home is able to prioritise the different courses and programmes in which their members of staff will participate in order to refresh and develop their skills.

This year we are also embarking on a far reaching development project for all staff, to include bespoke e-learning, online forums, webinars for specialist programmes, podcasts, mobile learning as well as the classroom sessions delivered by our skilled Learning & Development facilitators.

As part of this, we are investing in IT infrastructure so that members of staff can benefit from a wide range of learning & development, including online programmes that are accessible from work or home.

Why join HC-One?

A day in the life of a Care Assistant


The role of a Care Assistant is instrumental in helping us achieve our aim to be the kindest care homes in the UK. Here is a snapshot of a Day in the Life of a Care Assistant at a HC-One home.

There is no such thing as a typical day

The first thing to say about my typical day as a Care Assistant is that there is no such thing as a typical day. That’s what I like so much about role as Care Assistant. At first I wasn’t sure if I had what it takes to be a Care Assistant. After all, the only person who I’d really cared for had been my mum.
From day one I’ve been given all of the help, support and training I could ask for and I have to say that I’ve surprised myself how quickly I’ve learned so many new skills.



One-on-one time with the Residents

The day starts by helping Residents begin their day, some are early birds and are wide awake and full of jokes first thing and others prefer to take their time in the morning. It’s all just a question of being sensitive to their particular needs and personalities. Later on in the morning I spend some one-on-one time with one of our older Residents. Brenda, aged 90, is physically very frail and is living with Dementia.
Brenda can be forgetful about what’s happened in the last few days but she still very much enjoys talking about her fond memories of bringing up her family, life as a Land Girl in the war and her time as a school teacher which spanned over 30 years.



Helping with lunch

In the afternoon, I spend time with another of our Residents, Malcolm, who looks forward to his visit from his family. I make sure his room is neat and tidy and ready to receive guests!
I also help him with lunch, Malcolm is diabetic, so it is important that he eats a specific healthy diet. While he’s enjoying his stew and dumplings, we laugh about whether his daughter will be bringing him grapes when she comes to visit, he’s told her he’d prefer them if they’d been turned into wine, but she never listens!



Towards the end of the day

Towards the end of my day I help to lay the tables in the dining room for the Residents’ evening meal. It’s been a tiring but rewarding day, which means I can go home and relax knowing that I really have made a difference.
HC-One want to become the employer of choice for Britain’s kindest and most professional people.  

Latest Jobs News
Nine Elms roadshow heads for the Doddington and Rollo Estate
The team will be on hand to answer any questions about the local opportunities and benefits that are being created through the area’s regener...
Working in Health and Social Care
IN TEN years' time it's estimated that 2.2 million people in England will be employed in adult social care – well over half a mi...
Do you care enough to care?
Cllr Dora Dixon Fyle, cabinet member for adults, arts and culture, said: “Quality of care is a national issue but in Southwark we are tacklin...
Come and work for Zoom Nurseries
At Zoom Nurseries we are passionate about childcare. We are as enthusiastic and dedicated today as we were when we opened our first nursery in 2003...