Housing Officer (Supported Housing Services)

View more Jobs by
Southwark Council
Reference
SC02843
Sector
Customer Service
Salary
£33,000 to £39,000 Per Annum
Location
Southwark
Job Type
Permanent
Date Posted
12th September 2018

Job Description

The role
We are looking for someone to contribute to achieving the vision for Supported Housing Services by providing a proactive front line customer service to customers focussing on right first time resolutions.

You will provide full range of advice and assistance to customers placed in temporary accommodation and other accommodation across the service, on housing and related enquiries.

You will be required to maintain accurate and up to date record systems and contribute to performance improvement and service development whilst providing a range of administrative and support services

You will work closely with the other teams within Resident Services and also internally across the Council including Housing Solutions and Asset Management in relation to resolving customer enquiries and improving the service to our customers.
You must have excellent organisational, interpersonal and communication skills and the ability to be tactful and diplomatic.
The key elements of the role are as follows:

• To provide tenancy management services within the Council’s hostels and estate, maintaining the terms of conditions of licence and tenancy agreements including tenancy terminations.

• To provide a dedicated customer focused service to Resident Service’s service users

• To manage the voids process within the Council’s hostels and estates portfolio, ensuring maximum usage of stock.

• To liaise with Private Sector Leasing (PSL) landlords and tenants providing mediation, negotiation, communication and advocacy whist dealing with enquiries and complaints.

Please click on the vacancy information & person specification and job description documents for further details about this role and information on what to include in your application

Recruitment timetable
Closing date 30 September 2018
Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing date.

Interview and assessment date 16 October 2018 


Featured Jobs

Latest Jobs News
Nine Elms roadshow heads for the Doddington and Rollo Estate
The team will be on hand to answer any questions about the local opportunities and benefits that are being created through the area’s regener...
Working in Health and Social Care
IN TEN years' time it's estimated that 2.2 million people in England will be employed in adult social care – well over half a mi...
Do you care enough to care?
Cllr Dora Dixon Fyle, cabinet member for adults, arts and culture, said: “Quality of care is a national issue but in Southwark we are tacklin...
Come and work for Zoom Nurseries
At Zoom Nurseries we are passionate about childcare. We are as enthusiastic and dedicated today as we were when we opened our first nursery in 2003...